Return Policy

Wedding Gowns
We will accept returns on new un-touched non-altered wedding gowns. We do not accept returns on special ordered plus size gowns or specialty ordered gowns such as hollow to hem gowns, special measurement gowns, in stock gowns, or discontinued gowns. We will accept returns on merchandise that is damaged or defective. All returns must be within 3 days of when the shipment was dropped off from the carrier. We must receive email confirmation that you would like to return the gown and you must have a return authorization number from us. All returned gowns will have a 50% restocking fee applied from the full purchase price of the gown. No manufacturer will take any gowns back from jpcollections.com so therefore we must have a 50% restocking fee. In addition you will incur any shipping fees, transaction fees and insurance fees. Any Free promotional items are not returnable and will be charged full price. This amount will be deducted from the gown refund. Any refused or non-deliverable merchandise will also incur a 50% restocking fee. Once you have obtained a return authorization from us you have 8 business days to get the merchandise back to us. All merchandise must be returned in perfect brand new condition. Merchandise that is not returned in the condition it was sent will not be returnable and you will be obligated to the full purchase price. All returned packages must have a return authorization number on them.

Shoes
We will accept returns on new un-touched non-dyed shoes, with the exception of Saugus and Ladybug shoes. There are no returns on Saugus or Ladybug shoes. Dyeables Ivory shoes are dyed shoes and are not returnable or exchangeable. There is a 50% restocking fee that will be applied to all shoe returns. All shoe returns must be within 3 days of when the shipment was dropped off from the carrier. We must receive a email confirmation that you would like to return the shoes and you must have a return authorization from us for us to accept the merchandise. All returned packages must have a return authorization number. All shoe returns must be returned to us 8 business days after the merchandise was dropped off. Shoes must not be worn or dyed.

Other Merchandise
We do NOT accept returns or exchanges on Veils, Gloves, Bridesmaid Dresses, Flower girl Dresses, Bras, Lingerie, Accessories, Invitations, Prom dresses, Mothers dresses, Special Occasion Dresses, All Dresses and Gowns that are not Bridal Related or slips.

Damaged Merchandise
We closely inspect every piece of merchandise that leaves jpcollections.com. All merchandise that leaves here is brand new. If you feel your merchandise is damaged, you must let us know within 3 days after your carrier has delivered the package. If our staff finds that the merchandise is defective or damaged, then, we will contact the manufacturer, and we will repair or replace as deemed necessary by the manufacturer. If we find that the merchandise is not defective in any way or has been misused, then the merchandise will be shipped back to you. jpcollections.com will incur shipping charges on damaged merchandise. jpcollections.com will not incur shipping or insurance charges on merchandise that is found not damaged or misused.

Canceled Orders
All Wedding Gown orders canceled after 3 days of the initial purchase will lose 50% of the Merchandise purchase price. Bridal orders cancelled within three days may be subject to a cancellation fee. All Canceled Orders must be written by email. We do NOT accept cancellations on Veils, Bridesmaid Dresses, Flower Girl Dresses, Bras, Accessories, Invitations, Prom Dresses, Mothers Dresses, Special Occasion Dresses, Shoes, or Slips. All other charges are non-refundable including Shipping, Insurance, and any transaction fees. If the manufacturer has not shipped your order, and they will not charge us then we will refund 100% of your shipping money. Rush cut orders or quick ship orders, cannot be canceled or changed. Orders shipped from the manufacturer's stock inventory cannot be canceled or changed. We will try to work with you on canceled orders. We are an ethical business and will do everything we can to cancel your order without you being obligated to the gown. In most situations it is up to the manufacturer.

Refunds
Refunds are issued in US Dollars. We are not responsible for the current currency exchange rate.